Shipping policy

At hart&co, we are committed to delivering your order safely and efficiently. Please review the following information regarding our shipping process, delivery times, and related policies.

1. Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information, when available.

Please note that orders may take additional time to process during sales, holidays, or periods of high order volume.

2. Shipping Times

Estimated delivery times vary depending on your destination and the shipping method available for your order.

United Kingdom: 7–15 business days
United States & Canada: 8–18 business days
Europe: 7–18 business days
Australia & New Zealand: 10–20 business days
Other international destinations: 10–25 business days

These are estimates and are not guaranteed delivery dates. Delays may occur due to customs processing, weather, carrier disruptions, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery destination, order size, and the available shipping method.

From time to time, hart&co may offer free shipping promotions. Any applicable free-shipping offers will be clearly displayed on our website.

4. Order Tracking

Where tracking is available, tracking information will be provided by email once your order has been dispatched.

Please allow 24–72 hours for tracking information to become active after receiving your shipping confirmation.

5. Customs, Duties & Taxes

For international orders, your package may be subject to customs duties, import taxes, VAT, or other fees imposed by your destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

hart&co is not responsible for delays caused by customs authorities or for any customs charges applied to an international shipment.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information.

7. Lost, Stolen, or Damaged Packages

If your package appears to be lost or has not been delivered within the expected timeframe, please contact us so we can assist you in investigating the shipment.

If your package arrives damaged, please contact us promptly and provide photographs of the packaging and damaged item where possible.

Once a package has been confirmed as delivered to the address provided at checkout, hart&co cannot be held responsible for packages that are subsequently lost or stolen.